Coronavirus disease (COVID-19) advice for ARTA members
Coronavirus continues to be a growing concern across the globe, with the World Health Organization (WHO) declaring the virus a public health emergency.
The current overall risk to Albertans in the province of Alberta is low, as determined by medical experts.
The World Health Organization has updated its website to include information on Coronavirus, its symptoms, and basic protective measure to keep yourself safe.
HumanaCare, our provider of ARTACares, has produced the below fact sheet. COVID-19 Fact Sheet
In an effort to help assist with easing some of the anxiety surrounding the uncertainty of the COVID-19 pandemic, ARTACares provider HumanaCare, alongside of Seijiro Tsuchi, M.Ed CCC, would like to share some valuable insight on how to properly navigate through these troubled times.
When researching Coronavirus, use trusted websites, and take caution with articles shared on social media, as information is changing so rapidly, it may be outdated or incorrect.
ARTA Members with Affected Travel Plans
ARTA’s Emergency Travel Provider, Allianz Global Assistance, is currently experiencing high call volume and long wait times due to concerned travellers. Note that calls to Allianz will be answered, but you may experience long wait times.
If you are trying to rebook or cancel an upcoming trip, please contact your trip provider first as many airlines and tour providers are allowing customers to cancel or rebook trips to affected areas.
You can also try contacting Allianz through email, including:
- For live medical cases needing urgent assistance: CaseManagementCA@allianz-assistance.ca (please note this is for real-time medical assistance only)
- For COVID-19 related trip cancellation: COVID19inquiry@allianz-assistance.ca,
- For submission of technical claims, customers can visit the online portal to submit directly: allianzassistanceclaims.ca.
- For submission of out of country medical claims: firstname.lastname@example.org
- For other non-urgent related inquires, we recommend covered members try again later.
For updated information about coronavirus and possible impacts to coverage, please read the Allianz Coronavirus alert.