Protecting Your Personal Information
When it comes to personal information, your benefits may not be the first thing that comes to mind. But just like your banking details, name, and birthdate, benefit claims information is an important part of your personal information and needs to be protected.
If you have ever been asked to provide consent for someone else to access your benefit claim history, you may have wondered why, especially if that person was a member of your family. Ensuring we have the proper consent in place before disclosing any of your information, no matter how basic it may seem, is an important part of the process of keeping your personal information safe.
Read on to learn more about personal information, who can access it, and the types of changes an authorized person can make.
What Is Considered Personal Information?
Anything that can be used to identify an individual is considered personal information. For the ARTA Retiree Benefits Plan, this includes things like your
- phone number
- email address
Additionally, your benefits information — including your claims — is also considered personal information, as well as your banking details and any health information we collect for the approval of claims, like your health status or a diagnosis.
Who Has Access to My Information?
Only those for whom you have provided written or verbal consent to access your information can do so. You are in control of your information at all times and can let us know who, outside of ARTA and Alberta School Employee Benefit Plan employees, can access it and what they can access. For example, if you would like to allow your spouse to be able to discuss your claims with an ARTA benefit plan coordinator, we will need your verbal or written consent in order to discuss this information with them.
If you would like to provide someone with the ability to discuss or access your personal information, please contact an ARTA benefit plan coordinator at firstname.lastname@example.org or toll-free at 1-855-444-ARTA (2782).
You can revoke this consent at any time. If you would like to remove someone’s ability to access your personal information, you can do so by contacting an ARTA benefit plan coordinator.
What Kind of Changes Can an Authorized Person Make?
Only you, as the plan member, can make changes to your benefits, unless a power of attorney is in place. This means that we can only increase or decrease coverage if the request comes directly from you.
When it comes to updates to your personal information, like your banking details or address, these requests also need to be made by you. This ensures we’re only making changes to your benefits and other personal information that you would like made, and prevents someone else from making changes that you are not aware of.
Protecting You Is Always Our Priority
Protecting the personal information of all ARTA plan members is always top of mind for us. From ensuring your information is securely stored to only allowing authorized individuals to access it, we take this responsibility very seriously.
If you have questions about your personal information and who can access it, please reach out to an ARTA benefit plan coordinator via the information provided in this article.