November 18, 2020

New Allianz Online Claims Portal

New online portal helps make travel insurance claims submissions quicker, easier

Plan members can now submit travel insurance claims via Allianz Global Assistance’s new user-friendly, mobile responsive online claims submission portal. The portal provides a smoother, more efficient claims journey, while keeping you informed at each stage along the way.

What you can do in the portal:

  • Easily create a secure account, where you can submit and track the status of your claim
  • Upload all necessary documents to process a claim instead of sending them in via regular mail; No scanner? No worries: photos of documents taken with a mobile phone are also accepted
  • Easily identify any documents you may have missed and add them to your claim submission
  • Save and return to a claim you started but have not yet submitted
  • Skip the step of completing and mailing in a paper claim form with supporting documents

Who can submit claims online

Plan members who have not already started a claim over the phone or contacted Allianz for medical assistance in real-time.

Plan members who engage Allianz to open a claim should continue to follow Allianz’ paper claims submission process, which includes completing the recently improved claim form and mailing it in with all required documents.

Important note: Any claims currently in progress will not be accessible via the portal.

How to access the site

The online claims portal is accessible at www.allianzassistanceclaims.ca  24/7 from any device or browser.

Which claims types are eligible

All products and benefits, including medical, trip cancellation, trip interruption and baggage, are eligible.

Travel medical emergencies

If you experience a medical emergency while travelling, it remains important that you call Allianz Global Assistance before seeking treatment whenever possible. Allianz’ agents will provide you with a referral to the nearest medical facility, arrange billing on your behalf whenever possible, and advise you of important information related to the claims process and more.

In a serious medical emergency, you should go to a hospital and have a family member or friend call Allianz on your behalf once you are at the facility.


Travel insurance does not cover everything. Travel insurance is underwritten by CUMIS General Insurance Company, a member of The Co-operators group of companies and administered by Allianz Global Assistance. Allianz Global Assistance is the registered business name of AZGA Service Canada Inc. and AZGA Insurance Agency Canada Ltd.