September 11, 2019

Emergency While Travelling? How to Know for Sure and How Travel Protection Can Help

From bucket-list trips to impromptu getaways, travel can represent endless possibilities for adventure and fulfilment of long-held dreams of discovering the globe.

On average, fourteen per cent of Canadians aged 55+ plan trips from two to six months in advance. The thing is, when you plan a holiday so far ahead, you can only plan so much. Thank goodness you have travel insurance just in case, right? Yes — as long as you keep the following in mind.

The thing to remember about your travel coverage is that it’s for emergencies involving situations you couldn’t or wouldn’t have expected to happen. This includes sudden, unforeseen injuries, sickness, and disease, such as a twisted ankle while climbing the Great Wall of China or a bite from a rare insect while canoeing in the Patagonian rainforest.

If you need emergency medical attention during your trip, contact Allianz Global Assistance right away. Their team of experts can help with opening a case file, directing you to an accredited medical facility within their network, arranging for upfront bills to be sent directly to them (instead of being presented to you), and more.

If you need further treatment after your emergency has been resolved, our assistance teams can help arrange for you, your travelling companion, and even your pet to return home, as deemed appropriate, so you can receive any follow-up care you might need.

If you choose to continue with your trip following your emergency, your coverage would only apply to new and unforeseen emergencies not related to any situation for which you have already been treated.

For more information on your travel insurance coverage, please review your policy, including the benefits, exclusions, limitations, and conditions. Policy wording is also available on the ARTA website under Forms and Documents. If you have any additional questions after your review, you can contact the administrator, Allianz Global Assistance, at 1-844-996-9003.

Need Emergency Assistance While Travelling?

Here’s how to contact Allianz Global Assistance 24/7 from anywhere worldwide:

Canada/US Toll-free: 1-844-996-9003
Worldwide: 519-342-0142

If you are unable to reach Allianz Global Assistance using the toll-free number, you can call collect. International operator assistance is required, so be sure you know how to call collect to Canada from your destination before you leave home.


Travel insurance is underwritten by CUMIS General Insurance Company, a member of The Co-operators group of companies and administered by Allianz Global Assistance, which is a registered business name of AZGA Service Canada Inc. and AZGA Insurance Agency Canada Ltd.