June 15, 2021

New Service Offerings

by Dan Keon | Vice President, Market Management, Allianz Global Assistance Canada

You deserve the best experience possible when travelling, even if an unexpected emergency interrupts your plans. This is where Allianz Global Assistance comes in. When the unexpected occurs, our goal is to make your experience as smooth and easy as possible. We do this by delivering compassionate, expert care, guiding you through every step of your travel emergency to ensure you receive the best care available for your unique situation.

Virtual Access to Convenient Professional Care

The new Virtual Care service provides support from qualified medical doctors in real time, via video or teleconference, ensuring members receive the most appropriate care based on their specific needs and symptoms, while eliminating the logistics and long wait times associated with unnecessary emergency room visits.

Online Portal for Quicker, Easier Claims Submission

Our new, user-friendly Allianz online Claims Portal (allianz-assistanceclaims.ca) provides a smooth, efficient way for members to submit and track the status of their claim. Claims can be submitted through the online Claims Portal for a wide range of benefits, including trip cancellation, interruption, and delay, as well as for out-of-pocket emergency medical expenses.

Please note that in the case of medical emergencies, members are still encouraged to contact Allianz before seeking treatment whenever possible so we can provide you with a referral for optimal treatment and arrange billing on your behalf whenever possible.

As we look ahead to the return of travel, we understand that safety abroad will be at the forefront for ARTA members more than ever before. As your travel insurance and assistance provider, we remain committed to exceeding your expectations should you require our support when travel bounces back. We continually seek new ways to enhance the experience we offer you, most recently evidenced by the launch of Allianz’s new Virtual Care service and online Claims Portal.

Should you have any questions about your travel insurance benefits or coverage related to COVID-19, please call 1-800-984-0429 toll-free.


Travel insurance does not cover everything. For complete terms, conditions, limitations, and exclusions, please refer to the policy. Travel insurance is underwritten by CUMIS General Insurance Company, a member of the Co-operators group of companies and administered by Allianz Global Assistance, which is a registered business name of AZGA Service Canada Inc.

Allianz Global Assistance does not tolerate any attempt of fraud and considers it a serious offence. Allianz Global Assistance strictly enforces a zero tolerance policy regarding fraud.