ARTA’s Emergency Travel Insurance covers you in the event of a sudden and unexpected medical emergency while travelling abroad. Obtaining coverage is only the first step in protecting yourself, however. Before you travel, you should know what to do in case a medical emergency actually takes place.

First, you should get to a hospital immediately. As healthcare quality can vary in different parts of the world, make sure the hospital you visit offers care that is adequate to your needs. Next, have a friend or family member call AXA Assistance on your behalf within 24 hours of admission to the hospital and before any surgeries are performed.

Canada/US: 1 (844) 996-9003
Other: 1 (519) 342-0142
Your Policy number is: 1TN25

If you are having difficulty reaching AXA by phone, email your contact information to their Medical Team at [email protected], with the subject line “Emergency” and they will call you back as soon as possible (within 30 to 60 minutes). Please note, only messages related to active medical emergencies will be responded to.

Please include the following information in your email:

  • Your full name and date of birth
  • What symptoms or medical conditions you are experiencing
  • Other travelling companions who may require our assistance
  • Your current location (city and country)
  • How we can get in touch with you – phone number and/or email
  • Policy number

If you find yourself waiting for a response, do NOT delay emergency medical care. Get the help you require, as your health and safety are the highest priorities.